Servers provide a highly customised and specialised operating system that could be accessed and utilised by many users. Selection of the proper server support company for your business needs careful planning and selection and vital point that should consider in doing so, are listed below:
1) Understand your present requirement and your future needs of the number of employees who would be accessing the server to retrieve and upload data.
2) List out the services that you expect from Support Company. Your routine requirements with specialised and unique applications that are involved in your business decide the features that are required. The features might include emailing, instant message systems, printing applications, creation and maintenance of databases etc.
When the list of volume and service related requirement is ready, your search for the right server support company begins.
1) With all your requirements in hand browse in the net for the support company that provides all the services that you have in mind. Just do not go by brand and size of the company but assess their capabilities in relation to your needs and take a decision.
2) Find out what geographical locations the support company serves. If yours is an expanding business that adds different branches in different parts of the country or outside then the company should be able to serve you in all the locations.
3) Go through the support packages offered by the company and assess whether they suit your needs.
4) What is the response time that is guaranteed by the support company for services? Get a minimum and maximum guarantee.
5) Find out what additional services the company provides which you can use for your future requirements.
6) The company should offer round the clock telephonic help services.
7) The company should provide sufficient training to your employees so they could handle the system with ease and comfort.
8) When everything is clarified then start the price negotiations with the short listed companies and list the final offered prices.
9) Discuss and finalise the terms and conditions involved in cancellation process of the services. This is really important in cased when you decide to change the company in the future.
10) You can also request the company to provide you with contact details of their previous customers with whom you can interact and get the real picture about the services offered by the company.
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