Should You Outsource Your It Support?

Is there a line of business you can work in that doesn’t depend on its IT infrastructure anymore? It doesn’t matter if your company is a social media start-up or selling fruit and vegetables, the chances are your business is held together by a network of computers, cloud storage and email accounts. Yet many companies aren’t either able or willing to bring a designated IT technician into the company. Doing so takes up valuable money and space, not to mention the hassle that will go into hiring said person. Even then, one technician often isn’t enough. Very few businesses can afford to have their IT resources working only during office hours; your IT support needs to be on call 24/7, to deal with the daily hassles that come with any complex network of computers or even handle those once in a lifetime catastrophes that it seems every business has to have one day.

Outsourcing matters

This is why outsourcing this task to an on demand IT support service is a smart decision. For less than you would pay hiring one qualified individual, you will have access to an entire company’s skills, experience and expertise. These services don’t just provide you with a helpline to call in your hour of need. This comprehensive IT support service will offer regularly scheduled maintenance checks by qualified on-site engineers, who will go over your entire infrastructure top to bottom. Even if you have a dedicated IT staff in house, it’s a good idea to bring an outside eye in every once in a while to make sure everything is running how you know it should. Multiple perspectives can be a valuable thing, especially when things go wrong.

In the event of emergency

An emergency is when an outsourced on demand IT support service comes into its own; when something goes terribly wrong at ten to five on a Friday afternoon. Whether it’s a minor technical hiccup or a disaster of apocalyptic proportions, your emergency IT support company will be able to deal with most problems on the spot, and have everything running smoothly again long before you’re back in the office on Monday (or even Saturday if you’re working the weekend).

Look at the small print

However, there are issues to consider when bringing in outside help with the IT. One mistake you don’t want to make is to sign up with the wrong provider and then find you’re stuck in a lengthy contract for the next five years. A good IT support service is one you don’t have to sign a long term contract with. Even monthly fees can be a bit eyebrow-raising. Ideally what you want is a service that lets you pay for precisely what you need, when you need it - which is exactly what you get with on demand IT support from IT support Company